Rob Croll | Rob Croll

Shock & Awe – Real-World Examples of Outstanding Customer Service

Post author:Rob Croll
Post published:May 18, 2011
Post category:Customer Service
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In The Thank You Economy, Gary Vaynerchuk lays out a compelling case for why businesses need to adapt to the new reality that one-way push communications are no longer as…

To Follow Or Not? What’s In It for Me?

Post author:Rob Croll
Post published:May 3, 2011
Post category:Digital Marketing Social Media
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Sorry, but this is another new Twitter follower rant. After my Mizspling rant a few months ago, I vowed not to go negative again. But I can’t help it. I’ll stop…

Ralph Waldo Emerson Was NOT Talking About Your Brand

Post author:Rob Croll
Post published:April 22, 2011
Post category:Uncategorized
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Photo by Will Lion, via Flickr When Ralph Waldo Emerson said “A foolish consistency is the hobgoblin of little minds,” he wasn’t talking about your personal brand. Your personal…

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